Refund Policy – Skimsn

At Skimsn, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a transparent and straightforward process for our customers.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The product(s) must be returned within 60 days of the delivery date.
  • The product(s) must be in their original, unused, unwashed, and undamaged condition, with all tags and packaging intact.
  • Final sale items (clearly marked on the Website) are not eligible for refunds, unless they are defective or damaged upon arrival.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Reach out to our team at [email protected] with your order number, the reason for the refund, and photos of the product (if applicable, e.g., for defects).
  2. Receive Return Instructions: We will provide you with a return authorization number (RA#) and detailed instructions on how to ship the product(s) back to us.
  3. Ship the Product(s): Send the item(s) to the address provided, including the RA# on the package. You are responsible for return shipping costs, unless the refund is due to a defect, damage, or error on our part (e.g., wrong size/color shipped).

3. Refund Processing

  • Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria (typically within 3–5 business days of receipt).
  • Approval and Processing: If approved, we will issue a refund to your original payment method within 5–10 business days of inspection. The timing of the refund appearing in your account depends on your bank or card issuer’s processing policies.
  • Refund Amount: Refunds will be issued for the full purchase price of the returned item(s), excluding original shipping costs (unless the return is due to our error).

4. Exceptions and Special Cases

  • Defective or Damaged Items: If you receive a defective or damaged product, contact us within 7 days of delivery with photos. We will arrange for a full refund (including return shipping costs) or send a replacement at no additional charge, at your discretion.
  • Incorrect Items: If we shipped the wrong size, color, or product, notify us within 7 days of delivery. We will cover return shipping costs and issue a full refund or send the correct item.
  • Non-Returnable Items: For hygiene reasons, certain items (e.g., opened underwear or shapewear) may not be eligible for return unless they are defective. This will be clearly noted on the product page.

5. Refund Denials

We reserve the right to deny a refund if:

  • The item is returned after the 60-day window.
  • The item is used, washed, damaged, or missing tags/packaging.
  • The return does not include the RA# or is sent to the wrong address.

6. Changes to This Policy

We may update this Refund Policy periodically to reflect changes in our practices. Any updates will be posted on the Website, with the “Last Updated” date revised. Your continued use of our services constitutes acceptance of the updated policy.

Last Updated: August 19, 2025

7. Contact Us

For questions about refunds or returns, please contact our customer service team at [email protected].