Shipping Policy – Skimsn

Thank you for choosing Skimsn. This Shipping Policy outlines the details of our order processing, delivery timelines, and related information to help you understand how your purchases are shipped. By placing an order with us, you agree to the terms below.

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays.
  • Order Verification: We may contact you to verify order details (e.g., shipping address, product availability) before processing, which could slightly delay processing time.

2. Delivery Timelines

  • After your order is shipped, delivery typically takes 6–12 business days, regardless of whether the destination is domestic or international.
  • Delivery times are estimates and may be affected by factors beyond our control, such as:
  • Customs delays (for international shipments).
  • Carrier disruptions (e.g., weather, staffing issues).
  • Incorrect or incomplete shipping addresses provided by the customer.

3. Shipping Carriers

We partner with reliable shipping carriers (e.g., USPS, FedEx, DHL) to ensure your order is delivered safely. The carrier is selected based on the destination and package size, and we do not offer carrier-specific choices at this time.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method (if applicable). Free shipping may be offered for orders meeting certain criteria (e.g., minimum order value), which will be clearly indicated on the Website.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Tracking information may take 24–48 hours to update after shipment.

6. Shipping Addresses

  • We ship to the address provided at checkout. Please ensure the shipping address is accurate and complete, as we are not responsible for orders delivered to incorrect addresses.
  • If you need to change your shipping address after placing an order, contact us immediately at [email protected]. Address changes may not be possible once the order has been shipped.

7. Undelivered Packages

If a package is marked as delivered but you have not received it, please:

  • Check with neighbors, building management, or mailrooms.
  • Contact the shipping carrier directly using the tracking number.
  • Notify us at [email protected] within 7 days of the delivery date, and we will assist in investigating the issue.

8. International Shipping

  • All international shipments are subject to import taxes, duties, or fees imposed by the destination country, which are the responsibility of the customer. Skimsn does not collect these fees and cannot estimate their amount—please check with your local customs office for details.
  • We are not liable for packages held or returned by customs due to non-payment of duties or non-compliance with local regulations.

9. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Changes will be posted on the Website, and the “Last Updated” date below will be revised. Your continued use of our services constitutes acceptance of the updated policy.

Last Updated: August 19, 2025

10. Contact Us

For questions about shipping, please contact our customer service team at [email protected].